As the marketplace for individual Medicare plans has grown, retirees can be overwhelmed with plan choices and information. Alight Retiree Health Solutions has created a smarter way forward for employers and their retirees.

Alight gives retirees access to a Medicare marketplace that cuts through the clutter and offers personalized recommendations. Our private exchange simplifies the shopping and enrollment process and delivers greater value and savings for retirees.

What does a Customer Service Agent do at Alight?
Alight Retiree Health Solutions Customer Care Service Agents provide world class service to our valued customers regarding their Medicare needs. Our seasonal virtual Agents interact with Customers via inbound/outbound phone calls, online email and webchat.  Every day, our Agents are on the front-line of care, playing a critical role in preparing the customer for their upcoming scheduled appointment with a Licensed Benefit Advisor.  As a virtual Agent you will be equipped with the latest technology, tools and resources to truly make a positive impact to those you serve daily.   

With competitive pay and paid training, our seasonal Customer Service Agents are prepared for an exciting seasonal role.  If you enjoy helping people, solving problems and being rewarded for your hard work, Alight Retiree Health Solutions is the right place for you!


Why work at Alight?

Frequently Asked Questions

Background Check FAQs

Human Resources Contacts:


Questions regarding your onboarding? Email your recruiters at

Questions regarding your I-9 Employment Verification appointment or process? Email Alight HR Compliance at

Questions regarding your background check? Contact HireRight at or HireRight Customer Service is available 5 days a week from Sunday 3 p.m. until Friday 7 p.m. Pacific Standard Time by phone (toll free in the U.S.) at (866) 521-6995, or by a toll call elsewhere at +1 (949) 428-5804.

Questions regarding your background check if HireRight isn’t able to assist? If a HireRight representative is unable to answer your questions and it has been more than five days since your background check began, email your question to