Customer Care in Puerto Rico

The mission of our customer care teams exemplifies the need for human understanding. These teams are a critical component of Alight’s health care, retirement and HR-delivery services.
Every day, our customer care representatives are on the front-line of care, advocating for people - ensuring the customer understands his or her health benefits, helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll or other HR-related issues.

Our Values

Since 2016, the largest Health, Wealth & HR provider on the island, supporting clients across PR and the U.S..

500+ colleagues in San Juan
Growing location offering career opportunities
Complete training strategy for both new colleagues and ongoing teams
Fully bilingual on-site outsourcing services in:
- Health & Wealth
- Benefits administration
- Retirement

We've compiled a list of websites that offer tips and templates for creating a resume:

The Muse: 43 resume tips that will help you get hired
Indeed: 10 resume writing tips that will help you land a job
The Balance Careers: Guidelines for what to include in a resume
Resume Genius: Resume templates
Resume Now: Job winning resume templates

Behavioral style interviews include questions that will provide an insight on how you've performed and behaved in the past with actual results and scenarios. Here are some tips to prepare for a behavioral style interview:

Bring a copy of your updated & current resume to any in-person interview
Try to use specific examples from your work or school history that relate to the question asked.
Frame your answers using the STAR method: Situation, Task, Action, Result
- SITUATION: Present the background and details of a challenge or situation related to the assessor's question
- TASK: What were you required to achieve? Provide details
- ACTION: What did you do? Give enough details so they can follow the steps you took...what you did and why you did it. Try to use examples that highlight what YOU did on your own or to help lead others. Try not to use examples that involve situations when you worked as a team, or had your manager or a colleague help you solve the issue. “I” statements vs. “We” statements.
- RESULT: What was the outcome of your actions? What did you achieve through your actions and did you meet your objectives? What did you learn from this experience and have you used this learning since?
Try to use as many recent work or internship related examples as possible in order to show you have real world corporate experience
The assessors like to know that you are familiar with the company and with the position for which you are interviewing. Visit the company website to obtain information on the company and review the job description prior to your interview.
Be prepared to answer why you are interested in this particular job opening.
You should be prepared with a few questions to ask during the interview about the position, the team, the business, etc. to demonstrate your interest in the role.

#beAlight

Our Values

#BeAlight