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Careers in Leave Solutions
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​​​​​​How we fit in...

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Alight's Leaves Solutions Products

Outsourcing and software options for Leave Management
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What to expect

As a Leave Solutions CCR you will have four main goals:
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Put the customer first
We make the customer the center of all interactions, we work to leave them with  a resolution and a positive experience
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Have a caring mindset
We take the guess work and complexity out of the claim process by anticipating the customer's needs 
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Make life easier
​​​​We make leaves understandable and easy to obtain for the customer​​​

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Be an expert in the field
We have resources and training to make us claims experts. 


Case Manager:
Administers employee leave requests, ensuring compliance with laws and company policies. Manages all aspects of the the leave process, from initial request to return to work, including decision making and tracking leave.


Customer Care Representative:
The initial point of contact for customers requiring assistance with leave requests and related queries through calls and chat.


Associate Account Manager:
A part of the Account management group that acts as a liaison between the client and Alight, specifically focussed towards being a voice of the client addressing ongoing client requirements and escalations.

Customer Solution Delivery Analyst:

Configurations and testing for new functionalities and modifications requested by the clients.


Quality Analyst:
Auditing of employee leave requests or calls ensuring accurate application of leave provisions, identifying process issues resulting in enhancements and improvement of performance and delivery at a business level.

 



The types of calls you will take:

Intake Services​​
Connect with employees using empathy and care while providing answers to questions and eligibility information in real time
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Customer Service Inquiry
Make the process easy to enable the employee to focus on return to work by providing answers to questions and eligibility information in real time
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Frequently Asked Questions
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